You logged into the Trusted Traveler Programs (TTP) dashboard, and your status has finally changed from "Pending Review" to Conditionally Approved. Congratulations! You have successfully passed the extensive background check conducted by U.S. Customs and Border Protection (CBP).
However, you are not a Global Entry member yet. You cannot use the expedited kiosks at the passport control stations, and you do not have TSA PreCheck.
Here is exactly what you need to do next to finalize your membership.
1. Schedule a Mandatory In-Person Interview
Conditional Approval means the government has found no red flags in your application, but they still need to verify your identity in person.
You must schedule an interview at an official CBP Enrollment Center within 730 days (2 years) of receiving your conditional approval, or your application will be canceled and you will lose your $120 fee.
What happens at the interview? The interview is generally brief (5 to 15 minutes). A CBP officer will:
- Verify your identity using your passport and driver's license.
- Ask you basic questions about your employment and travel history.
- Take your photograph.
- Capture your biometric fingerprints to sync with the airport kiosks.
2. The Interview Backlog Nightmare
The first thing you will notice when you click "Schedule Interview" is the calendar. Demand for Global Entry is at an all-time high, and major international airports like LAX, SFO, JFK, and ORD are entirely booked out.
It is very common to see the earliest available appointments extending 6 to 11 months into the future.
What are your options?
- Enrollment on Arrival (EoA): If you are returning from an international trip within the next few months, you do not need an appointment. You can complete your interview upon landing at the airport during regular customs clearance.
- Checking for Cancellations Manually: People cancel their appointments every day. If you sit at your computer and constantly refresh the TTP calendar for 8 hours, you might get lucky and snatch a cancellation.
- Automating Your Search: Appt Helper connects directly to the CBP public calendars. You select your top 3 airports, and our servers scan them 24/7. When a cancellation opens up for tomorrow, we instantly send a text message to your phone. You simply click the link, log in, and book it.
3. Activation
Once you complete your interview, the CBP officer will typically approve your application on the spot. Within 24 hours, your TTP dashboard status will change to "Approved."
At this point, you can immediately begin using the Global Entry kiosks with your passport. You will also receive a Known Traveler Number (KTN) or PASSID on your dashboard. You must enter this 9-digit number into your airline reservations to activate your TSA PreCheck benefits.
Roughly 2 to 3 weeks later, your physical Global Entry card will arrive in the mail. Keep it safe, as you will need it for expedited land border crossings into the United States from Canada and Mexico.